skip to Main Content

Coming back to office?
Looking for a solution against COVID-19 | Questions? Call us: 1-800-987-654 or Let us call you!


FBI Facility Solutions

45 Atkinson Chadstone

VIC 3148


1300 424 066


[email protected]

Frequently asked questions

General Info

Do I have to be in company / at home during the cleaning service?

It is completely up to you. Some customers enjoy the opportunity to have some time for themselves out in the city while their apartment is being cleaned. Others like to be around to have a chance to give the cleaning lady directions when needed. The only thing you need to make sure is that your cleaner has a way to access your home.

What if I need to cancel the cleaning?

To cancel your booking, simply contact our customer support via email or phone specifying the appointment details (appointment date and your name/email address are enough). We’ll confirm your cancellation via email. If your cancellation is made no later than 48 hours before the original cleaning date, you’ll receive 100% of your deposit back.

What if I need to reschedule my appointment?

If you need to reschedule your appointment, contact our customer support via phone or email with your new preferred appointment date. Please keep in mind that such changes should be made no later than 48 hours before the original appointment date.

How does the 100% satisfaction guarantee work?

After the cleaning service you have 24 hours to check whether you like the results. If you’re not satisfied, please contact our customer support via email or phone, and tell us about wha went wrong. You may request a free ‘correction cleaning’ (with the same, or different cleaning lady depending o your preference). You may also be eligible for a discount on future cleanings, as well as partial or 100% refund.

Back To Top
×Close search